By Tim Raducha-Grace’98 and
Robert Ryan

IBM Press

Upper Saddle River, N.J., 2010

Tim Raducha-Grace’98 and Robert Ryan, experts in the field of information technology, share their industry knowledge in The Business of IT: How to Improve Service and Lower Costs. The book shows how businesses can become more organized, efficient, and lucrative by re-imagining the role of technology in their practices. With chapters devoted to specific skills like managing finances, assessing performance, and improving customer service, it details steps companies can take to revamp their methods. Readers see the knowledge practically applied in the book’s case studies, which show IT at work in organizations as diverse as the U.S. Navy and Forbes.

Raducha-Grace’s know-how stems from his work as an IT consultant with IBM, where he’s advised governmental, commercial, and non-profit organizations. This book reflects the years he’s spent identifying practical, effective ways to propel businesses forward.